Accessing your health information may be as simple as requesting a copy of your latest pathology results from your medical practitioner, during a standard consultation.

However, accessing your health information will involve more work for our staff. We advise that the following policy and procedure has been developed to ensure that all requests for access are dealt with as fairly and efficiently as possible.

• All requests for access will be required to be made in writing and addressed to the attention of your doctor.

• Requests for access will be acknowledged, in writing, within 14 days of the request.

• Applicants will be required to complete the standard consent form (please ask reception)

• The total time between the request for access and the granting of access should not exceed 30 days. If it is not possible for access to be granted, you will be notified in writing.

• If access is refused to your medical file, you will be advised in writing of the reasons, and your medical practitioner will contact you to discuss the matter.

• An electronic record can be created and saved on disc (or USB supplied by patient) a standard fee of $78.43 incl GST is payable.

• Should you request hard copies of any, or all, of the contents of your medical file the charge will be $45.30 up to 33 pages then $1.40 per page plus GST

• A patient will be requested to collect their records in person, however in some limited circumstances patients may request another person to collect same. This provision will only apply where the patient is unable, due to illness or incapacity to attend the practice in person. Written consent from the patient is required.

• If you are collecting a copy of your medical record or are authorised to collect the record of another person, you will be required to provide identification. Where possible this should be photographic.

Should you have any queries in relation to the above, our practice staff are happy to address these for you.